Frequently Asked Questions
Everything you need to know about mastering the art of food smoking.
What makes Bradley Smokers different from other electric smokers?
Bradley Smokers feature a unique automatic wood feeding system that uses consistent Bradley Bisquettes. This ensures clean, continuous smoke without the bitter taste caused by wood ash or fluctuating temperatures.
How long does shipping take for a new smoker?
Orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days to arrive at your doorstep.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our customer support team to initiate a Return Merchandise Authorization (RMA) before shipping the product back.
Do Bradley Smokers come with a warranty?
Yes, all new Bradley Smokers are backed by a one-year limited warranty against manufacturing defects from the date of purchase. Ensure you register your product online to streamline any future service requests.
Can I use wood chips or pellets in my Bradley Smoker?
To ensure the longevity of the automatic feeder and to achieve the best flavor results, we recommend using only official Bradley Bisquettes. Other wood formats may jam the mechanism or provide inconsistent heat.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.